Return & Refund Policy

Last Updated: August 2026

At Champi Oil, customer satisfaction is our priority. If you experience any issue with your order, please review our Return & Refund Policy below.

Returns

We accept returns only in the following cases:

You received the wrong product.
The product arrived damaged or defective.
The product was missing from your order.

To request a return, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging for verification.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used products.
Products damaged due to misuse or improper storage.
Change of mind after delivery.
Products returned without prior approval.

Refunds

Once your return request is approved and the returned item has been inspected, your refund will be processed.

Refunds may be issued through one of the following methods:

Bank transfer
Digital wallet (where applicable)
Store credit (if mutually agreed)

Refunds are generally processed within 7–10 business days after approval.

Exchanges

If you receive an incorrect or damaged product, we will replace it at no additional cost, subject to product availability.

Order Cancellation

Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact our customer support team as soon as possible.

Return Shipping

If the return is due to our error (wrong, damaged, or defective product), Champi Oil will bear the return shipping cost.
For any other approved returns, the customer may be responsible for return shipping charges.